Question 1

What are the fees for the Pickup service?

Accepted Answer

Pickup is free to use by default. You can choose a Pro plan for access to advanced AI features and more. However, Pickup will never charge fees for pickup or delivery orders.

Question 2

New User: How do I register a multilingual menu?

Accepted Answer

Introducing our AI-powered automatic menu translation feature! Simply register your menu with a photo or text, and create translated menu pages in over 10 languages in just 3 seconds. Effortlessly create multilingual menus without complex manual translation.

Question 3

Will I be charged a fee for creating a store page, similar to other platforms?

Accepted Answer

No. Pickup *does not charge any fees* for pickup/delivery orders generated through your store page. Compared to paying 10-15% fees on other platforms, Pickup allows you to secure significantly more profit for your store.

Question 4

How to Calculate and Manage Menu Costs

Accepted Answer

Automatically calculate the cost of each menu item based on ingredient prices, recipes, and menu composition.
Analyze cost fluctuation trends to help improve profitability.
Also, receive a daily CFO briefing summarizing business performance for efficient cost management.

Question 5

What are the key differences between table ordering systems like T-Order and Pickup?

Accepted Answer

In addition to table ordering, Pickup generates multilingual menus in 3 seconds with AI translation and charges absolutely no commission fees on orders. Plus, automatic SEO optimization effectively attracts foreign tourists.

Question 6

How much can you save on fees by using pickup instead of Baedal Minjok?

Accepted Answer

Unlike Baedal Minjok, Pick Up charges **no fees whatsoever** on pick-up/delivery orders. This allows you to secure more profit without the platform fee burden incurred on Baedal Minjok.

Question 7

I'm not tech-savvy. Can I use Pickup right away without complex setup?

Accepted Answer

Don't worry! Pickup offers a highly intuitive interface, allowing you to create a store page instantly without complex settings. Furthermore, it supports automatic SEO optimization, enabling you to promote your store without technical difficulties.

Question 8

Is Pickup compatible with existing POS systems?

Accepted Answer

Currently, Pickup does not directly support POS (Point of Sale) system integration.
However, you can efficiently manage in-store order processing through Pickup's real-time Kitchen Display System (KDS), and all data is stored in the cloud, allowing you to download it as an Excel file and integrate it with your existing POS data at any time.
We are also continuously reviewing POS integration functionality.

Question 9

Do customers need to install a separate app to place orders?

Accepted Answer

No, your customers do not need to install a separate app to use the Pickup service. Pickup provides a unique subdomain-based web page for each store (e.g., store.pick-up.kr), allowing customers to conveniently view the menu and place orders directly via QR code scan or link.

Question 10

Is My Business Showing Up on Google Search?

Accepted Answer

Automatically generate your store page and optimize it for Google SEO. Input your menu, business hours, and other information to increase your visibility in Google search results. Multilingual menu support is especially effective for stores in tourist-heavy areas.

Question 11

How many languages are supported for menu translations?

Accepted Answer

Our AI-powered automatic translation feature supports over 10 languages, including Korean, English, Japanese, Chinese, Vietnamese, Hindi, French, Portuguese, Spanish, and Lao. This allows you to take orders without language barriers, even in areas with high tourist traffic.

Question 12

Will the free pickup service become paid later? I'm worried about unexpected charges.

Accepted Answer

Pickup offers a free tier where you can manage pickup/delivery orders without order fees. Paid plans are available for optional upgrades when you want advanced features such as AI menu consulting, detailed cost analysis, and CFO briefings. We will provide ample notice beforehand.

Question 13

We're concerned about seniors struggling with QR code ordering. How does Pickup address this?

Accepted Answer

Pickup offers direct staff ordering in addition to QR code ordering. Elderly customers can easily request orders, and staff can view and process orders in real-time through Pickup's KDS (Kitchen Display System). Pickup also supports multilingual menus, making it useful for serving international customers.

Question 14

What happens to Pickup order management if the internet suddenly goes down during the lunch rush? Will I have to shut down my business?

Accepted Answer

Pickup does not offer offline support, but you can use your smartphone to confirm orders in real-time and manage the Kitchen Display System (KDS). 
If the internet connection is lost, you can use a smartphone with data connectivity to check orders and contact customers directly to inform them about pickup or delivery arrangements. 
Order history is securely stored in the cloud, so you can resume normal service as soon as the internet connection is restored.

Question 15

If the POS system isn't integrated, will we have to manually enter each pickup order into the POS? Will this double our workload?

Accepted Answer

Yes, in the current version, there may be some **'duplicate work'**. You may need to receive orders for pickup and process payments separately through the POS system. To eliminate this inconvenience, we are currently developing integrations with major POS companies. We recommend this version only to those who feel the benefits of **'preventing order errors'** and **'reducing labor costs'** outweigh the inconvenience of duplicate work.

Question 16

Will Pickup be responsible for no-show takeout orders? I'm concerned.

Accepted Answer

Please note that Pickup is not a payment platform and therefore cannot be held directly responsible for no-shows. However, you can minimize potential losses by contacting the customer directly via phone to confirm their order or by diligently monitoring order status through the Kitchen Display System (KDS). Leverage Pickup's diverse features for effective management.

Question 17

Can AI Translators Be Trusted? Concerned About Misinterpretations Like Translating 'Yukhoe' as 'Six Times'! How Reliable is Pickup's AI Translation?

Accepted Answer

Pickup's AI translation accurately understands specialized terminology and context through food menu-specific learning. For example, '육회' is translated as 'Korean Beef Tartare,' a more familiar expression for foreigners, to minimize misunderstanding.

Question 18

What happens to my menu data and loyal customer list if I stop using the Pickup service? Will they be deleted?

Accepted Answer

Rest assured! Pickup is designed to allow users to manage their own data. Upon service termination, we provide support for downloading menu data and customer lists in Excel file format, allowing you to easily transfer to other platforms or store them independently.

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